These Terms govern use of Smart Gestor Plus (“SG Plus”), offered by DNZ DESENVOLVIMENTO E TECNOLOGIA LTDA EPP. By creating an account, completing registration, or using the system, you agree to these Terms and the Privacy Policy.
1. The service
SG Plus is cloud business management software (SaaS) for records, inventory, sales, purchases, tax document issuance, and integrations with stores and marketplaces. Access is through a company account (tenant), with configurable users and permissions.
2. Registration and account
- You declare that the information provided is accurate and that you are authorized to represent the company.
- Credentials are personal; the customer is responsible for safeguarding passwords and for actions of its users.
- Plans, limits, and trial periods follow the commercial conditions in effect on the platform.
3. Acceptable use
You may not: attempt to access another tenant’s data; exploit security vulnerabilities; send malware; use the system for tax fraud or any unlawful purpose; or copy the software beyond contracted use.
4. Data and integrations
The customer is responsible for content it enters and for authorizations granted to third parties (SEFAZ, marketplaces, carriers, gateways). Integrations such as TikTok Shop, Loja Integrada, or Melhor Envio are activated only by the customer and are subject to those providers’ terms. DNZ does not become the seller of the customer’s products.
5. Tax and availability
NF-e authorization depends on certificate, tax configuration, and SEFAZ. Internet, hosting, or tax authority outages may affect the service. We strive to keep the platform available but do not guarantee uninterrupted availability.
6. Intellectual property
SG Plus software, trademarks, and layout belong to DNZ. Business data entered by the customer remains the customer’s property.
7. Termination
Either party may end use according to the contracted plan. Upon termination, DNZ will delete or anonymize personal data of customers and marketplaces that need not be retained by legal obligation, as set out in the Privacy Policy.
8. Limitation of liability
To the extent permitted by law, DNZ’s liability is limited to direct damages proven to result from a failure attributable to DNZ, up to the amount actually paid by the customer in the 12 months before the event. We are not liable for lost profits, the customer’s tax decisions, or third-party unavailability.
9. Governing law and jurisdiction
Brazilian law applies. The courts of the district of DNZ’s registered office are chosen, except where consumer jurisdiction rules apply.
Contact: [email protected].